Shipping policy

Shipping and Returns Policy

At Sucette, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. This includes hassle-free shipping and easy returns. Below you will find detailed information about our shipping and return policies.

Thailand Delivery

Free Express Delivery - All orders within Thailand enjoy free express delivery, ensuring that your items arrive promptly and in perfect condition.

Free Same Day Delivery in Bangkok - Customers in Bangkok benefit from our complimentary same-day delivery service by messenger, bringing our exquisite pieces directly to your doorstep without delay.

Thailand Returns or Exchanges

Hassle-Free Home Trial

We invite you to try our collection at home with the assurance of free returns and exchanges within 2 weeks of purchase. If you're not entirely pleased with your items, we're here to facilitate a smooth and cost-free return or exchange.

International Delivery

Free Shipping on Orders Over $100 USD

For our international customers, we are excited to offer free standard express shipping on all orders exceeding $100 USD. This offer applies to the following countries:

Hong Kong
Singapore
Japan
USA
Canada
UK
Australia
New Zealand
EU - BE/BG/CZ/DE/EE/ES/FR/GR/HR/HU/LT/LV/PL/PT/RO/SE/SK/AT/DK/FI/IE/IT/MT/NL/SI/NO
Switzerland
Mexico
Brazil
Chile
Colombia
Israel

For orders below $100 USD, shipping fees will be calculated based on the destination and package details.

Timelines for delivery will vary, but below is a general guide:

HK/SG: 3-5 working days
EU/US/MX/CA/AU/NZ: 5-12 working days
CL/CO/BR: 10-15 working days

International Returns or Exchanges

Easy Return Policy

Should you decide to return your purchase, please send the items back in their original condition using the most economical shipping option available.

Shipping Cost Reimbursement

Upon providing proof of shipment for your return, we will issue a gift card in an amount equal to or greater than the return shipping cost. This gift card can be redeemed for any future purchases from our online store and never expires, ensuring you can shop with us again at your leisure.

Questions?

Our customer service team is dedicated to providing you with the best possible experience. If you have any inquiries regarding our shipping and returns policy, please get in touch.